Notices

Kia ora

The team at Karori Medical Centre are pleased to be able to offer our patients a modern and easy way to connect to us, using the Well patient portal!

Well has been developed after listening to patients and general practices about what they really need in a patient portal. It’s healthcare that’s centered around you.

Register to access your health information, book appointments, request repeat prescriptions, and more!

Get started today!

Using your mobile phone, download ‘Well NZ’ on the App Store or Google Play*

Or, you can access the online patient portal on your computer here: https://karorimedical.centrik.co.nz/portal

Register with the invite code: KARORI

Note: the details you enter during registration must match what we hold on file.

Well makes looking after your health simple:

• Easy to download and register
• Book appointments for yourself or on behalf of your whānau
• Request repeat prescriptions
• Make payments
• Message your general practice team
• View lab results and consultation notes
• Access your health information
• Receive notifications and reminders on the app
• Passcode, touch/facial recognition – no more forgetting your username and password!
• Available on both Android and iOS, as well as online

We look forward to connecting with you on the Well patient portal!

For further information about Well, visit well.co.nz

If you require any assistance with the Well patient portal, please contact us at [insert email] or visit the Well FAQs here.

Currently using a patient portal?

Well will be replacing the previous Manage My Health platform. During the launch of the Well patient portal, patients will be able to use both platforms for a period of time.

Patient Portal Research and Insights – Have your say!

Well is developed by Ōtautahi-based health tech company Webtools. The Webtools team are keen to hear from anyone interested in taking part in patient portal research – helping to ensure new features designed for the Well app meet your needs!

For more information and to register, visit: www.centrik.co.nz/patient-research-signup

Ngā mihi nui

The team at Karori Medical Centre

*Only download apps from the official Apple and Google Play stores

The team at Karori Medical Centre are excited to be launching a new patient portal on July 9th called Well!
To help the changeover process please ensure your contact details on Manage My Health are up to date. This is important as your information will transfer across to Well once you register.

Well is replacing the current Manage My Health platform at Karori Medical Centre. But first you will need to register and give consent to use the Well platform.

Well is a trusted and secure platform having passed a 2026 independent security and privacy review against the Health Information Security Framework (HISF) and ISO-aligned standards. These reviews are conducted annually by a third party and in line with best practice.

All information held within Manage My Health will be deleted on July 20th when we will be switching off Manage My Health and it will no longer be accessible.

Well makes looking after your health simple:

• Easy to download and register
• Book appointments for yourself or on behalf of your whānau
• Request repeat prescriptions
• Make payments
• Message your general practice team
• View lab results and consultation notes
• Access your health information
• Receive notifications and reminders on the app
• Passcode, touch/facial recognition – no more forgetting your username and password!
  The Well patient portal is available on Android and iOS for mobile, and on your computer.

Your invite code to self-register for the Well patient portal will be sent to you on July 9th.
During the launch of the Well patient portal, patients will be able to use both platforms for a short period of time.

Kia ora

The team at Karori Medical Centre are excited to be launching a new patient portal in early July called Well!

Well offers our patients a modern and easy way to connect with us and will soon be available for you to download and register.

Well makes looking after your health simple:

• Easy to download and register

• Book appointments for yourself or on behalf of your whānau

• Request repeat prescriptions

• Make payments

• Message your general practice team

• View lab results and consultation notes

• Access your health information

• Receive notifications and reminders on the app

• Passcode, touch/facial recognition – no more forgetting your username and password!

The Well patient portal is available on Android and iOS for mobile, and on your computer.

Your invite code to self-register for the Well patient portal is coming in early July, we will be sending this to you in the next two weeks – keep an eye out for it!

To help the changeover process please make sure your contact details on Manage My Health are up to date.

Well will be replacing the current Manage My Health platform at Karori Medical Centre.

During the launch of the Well patient portal, patients will be able to use both platforms for a short period of time.

We look forward to connecting with you on the Well patient portal soon!

Ngā mihi nui

The team at Karori Medical Centre

We are now providing an Adult (18+) Attention Deficit Hyperactivity Disorder (ADHD) Assessment Service for patients enrolled at KMC. This requires an initial appointment with a KMC Doctor to determine if an ADHD assessment is appropriate for you. If so, they will provide further information and perform some baseline medical checks. This appointment will be charged as a normal GP consultation.

An ADHD assessment involves a detailed history taking and completing standardised questionnaires. Your information and responses will firstly be reviewed by Dr Melissa Austen, who has completed additional training in the assessment and diagnosis of adult ADHD in Primary Care.

A 90 minute video consultation will then be scheduled with Dr Austen. Having an assessment consultation does not guarantee a diagnosis of ADHD will be made. However, if an ADHD diagnosis is confirmed, additional follow up appointments with An ADHD trained Registered Nurse in the practice and again with Dr Austen for follow-up will be required.

The cost of an ADHD assessment including follow up appointments is $1215.00. If an ECG is required, the cost is $1314.00. We require that payment is made prior to an assessment consultation.

Please make an appointment with your GP if you wish to discuss this further with them.

KMC will be OPEN on Saturday May 30th and CLOSED Monday June 1st in observance of King’s Birthday.

If you require medical care, Practice Plus, https://practiceplus.nz/can provide a phone or video consultation with a Doctor between 8am-8pm on these days.

Wellington After Hours Medical Centre at 17 Adelaide Road is open everyday 8am-9pm.

Wellington Hospital Emergency Department is an option for emergency care. (These are both walk-in only services and patients will be seen in order of acute medical need.)

In an emergency always call 111.

KMC will be CLOSED on Saturday April 25th and Monday April 27th in observance of ANZAC Day.

If you require medical care, Practice Plus, https://practiceplus.nz/can provide a phone or video consultation with a Doctor between 8am-8pm on these days.

Wellington After Hours Medical Centre at 17 Adelaide Road is open everyday 8am-9pm.

Wellington Hospital Emergency Department is an option for emergency care. (These are both walk-in only services and patients will be seen in order of acute medical need.)

In an emergency always call 111.

KMC will close at 6pm on Thursday April 2nd. We are closed on Good Friday, April 3rd and Easter Monday, April 6th.

We will be open on Saturday April 4th from 9am -12pm

If you need urgent medical care while we are closed, then please attend either Wellington After Hours Medical Centre, 17 Adelaide Road, Newtown or Wellington Hospital Emergency Department.

Telehealth appointments are available 8am-8pm on public holidays via Practice Plus. https://practiceplus.nz/

The annual flu vaccine is avaliable from Wednesday April 1st. It is recommended for everyone over 6 months. Call us now on 04 920 4562 to book a vaccination appointment.

The cost of a vaccine is $42 if you do not qualify for a funded vaccine.

The vaccine is FREE for

People aged 65+

Pregnant People

Many people with underlying health conditions including those with mental illness or addiction.

From February 1st, some people with stable, long-term conditions will be eligible to get prescriptions that last up to 12 months for some medications .

A 12-month prescription will not be clinically appropriate for all people.

Prescribers will use their clinical judgement to decide what is clinically safe and appropriate for each individual.

Eligible people will be required to have a yearly in-person review of their condition and medications with their prescriber.

Pharmacies can still only dispense a maximum three month supply (six months for oral contraceptives) at a time, as they do currently. Repeats will need to be collected from the same pharmacy.

There is no change to the duration of supply for controlled drugs.

Dear Karori Medical Centre Patients

 We would like to update you on the cyber security incident that involved unauthorised access to some Manage My Health (MMH) data. Karori Medical Centre subscribes to MMH as a third-party patient portal system to integrate with our Practice Management System.

The data breach relates to the Health Documents function within MMH. We do not actively use this function as a practice to store any information, notes or results. Individuals however, may have chosen to store documents and records themselves under this function. Additionally, MMH advise that Hospital Discharge Documents from Northland Hospital and some specialist referral letters sent between 2017 and 2019 were contained in the Health Documents function that was illegally accessed.

We have been told that approximately 3.5% of our current patients are affected in this data breach. These patients will soon be contacted by MMH directly. Notified patients will be advised how they can access more information and support. This incident is being managed by Health New Zealand, The Office of the Privacy Commissioner and Manage My Health.

Manage My Health have a FAQ https://managemyhealth.co.nz/faqs-cyber-breach/ which gives more information. They can also be contacted at support@managemyhealth.co.nz

No data that Karori Medical Centre has received or holds directly is part of this incident. All consultation notes, results and messaging between patients and clinicians remains secure and confidential.

At this time Karori Medical Centre continues to use Manage My Health, we have been assured that the system has been deemed safe by both Health New Zealand and cybersecurity experts. It is the way that many of our patients access healthcare and interact with us.

We share our patients concerns as to how this occurred and are aware of the distress that an incident like this brings. We expect that affected patients will receive a notification from MMH as a next step in the coming days. We will continue to update our website with relevant information as we receive it.

 Kind Regards

Karori Medical Centre