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Dear Karori Medical Centre Patients

 We would like to update you on the cyber security incident that involved unauthorised access to some Manage My Health (MMH) data. Karori Medical Centre subscribes to MMH as a third-party patient portal system to integrate with our Practice Management System.

The data breach relates to the Health Documents function within MMH. We do not actively use this function as a practice to store any information, notes or results. Individuals however, may have chosen to store documents and records themselves under this function. Additionally, MMH advise that Hospital Discharge Documents from Northland Hospital and some specialist referral letters sent between 2017 and 2019 were contained in the Health Documents function that was illegally accessed.

We have been told that approximately 3.5% of our current patients are affected in this data breach. These patients will soon be contacted by MMH directly. Notified patients will be advised how they can access more information and support. This incident is being managed by Health New Zealand, The Office of the Privacy Commissioner and Manage My Health.

Manage My Health have a FAQ https://managemyhealth.co.nz/faqs-cyber-breach/ which gives more information. They can also be contacted at support@managemyhealth.co.nz

No data that Karori Medical Centre has received or holds directly is part of this incident. All consultation notes, results and messaging between patients and clinicians remains secure and confidential.

At this time Karori Medical Centre continues to use Manage My Health, we have been assured that the system has been deemed safe by both Health New Zealand and cybersecurity experts. It is the way that many of our patients access healthcare and interact with us.

We share our patients concerns as to how this occurred and are aware of the distress that an incident like this brings. We expect that affected patients will receive a notification from MMH as a next step in the coming days. We will continue to update our website with relevant information as we receive it.

 Kind Regards

Karori Medical Centre

As you will be aware Manage My Health (MMH) reported a breach of its security last week, which allowed unauthorised access and download of a number of documents from the ‘My Health Documents’ part of the application.

The MMH application has now been forensically reviewed by international experts, and we have had assurance the problem is fully contained and corrected. The application is safe to use at this time.

MMH is now finalising details of the practices and patients directly impacted by the breach of its system. Some of the documents accessed are historical and may impact patients/providers who no longer use the MMH portal.

Impacted practices will be notified directly by Manage My Health by close of business on 5 Jan 2026.

MMH is working with Health NZ and the Office of the Privacy Commissioner on the process for notification of individuals. Based on this advice, MMH will then begin individual notifications to impacted individuals as soon as possible.

An 0800 number will be set up to provide more information for anyone concerned about the breach. MMH continues to provide updates on its website at https://managemyhealth.co.nz/faqs-cyber-breach/

The latest statement from MMH can be found here: https://managemyhealth.co.nz/mmh-cyber-breach-update-3-january-2026/ which includes up to date information including the fixes and legal action being taken as well as FAQs.

We expect MMH and all other providers of health information systems to meet the highest standards around security, with patient safety and privacy a top priority. 

We will be closing on the 24th December at 5.30pm. We will be closed the 25th and 26th December and the 1st and 2nd January. Outside of these days we are open as normal.

If medical care is needed on the days we are closed, Wellington Afterhours Medical Centre is open for walk-in appoinments and Karori Medical Centre patients can have a virtual medical appoinment with Practice Plus –  www.practiceplus.co.nz.

If you need a repeat prescription to ensure you have enough medication for the holiday break, we ask that you request this either via your Manage My Health Portal or by calling our scriptline. Please do this by Monday 22nd December so we can complete your request before we close for the holidays.