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How to navigate the health system, and make choices for you and your family and whanau

Stretched GP practices screen patients by phone

“Family doctors are prioritising phone calls from patients to ensure that those who are acutely unwell can get appointments the same day. It’s among a raft of changes being adopted by GP practices to deal with rapidly rising demand and an increasingly stretched GP workforce.”

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Karori Medical Centre uses a website allowing patients to get advice and check records online

Charles is a fan of the Manage My Health website offered by Karori Medical Centre that allows patients to view their own medical records via the “patient portals” system. He was our first patient to sign up for the service and there are now nearly 5000 users.

Karori Medical Centre patient Charles Stewart talks about his experience using Manage My Health



Health Care Home at Karori Medical

Karori Medical Centre is one of the first medical centres in the Capital and Coast DHB region to be selected to implement the Health care Home model of care.

Dr Jeff Lowe said the Karori Medical Centre was proud to be selected in the 1st tranche of practices to lead the development of the Health Care Home in CCDHB.

“We believe people should live well with their family and whanau within the community. The Health Care Home is a key to getting people well and keeping them well closer to home.

Capital and Coast DHB chair Virginia Hope says, the Health Care Homes work programme aims to help GPs to change the way they provide care to provide patients with better, quicker access, and to avoid patients having to make unnecessary trips to hospital.

Easier access to strengthened GP Teams to keep hospital admissions down